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‘We want to provide the best

services possible’ - health boss

    By Nicola Watson  
       
   

CONCERNS that some residents aren’t being referred by NHS111 to Withernsea’s 8 to 8 Centre have been raised with health bosses.

NHS East Riding of Yorkshire Clinical Commissioning Group (CCG) chief officer Jane Hawkard told MP Graham Stuart and newly elected East Riding of Yorkshire Council ward councillors the CCG is committed to ‘improving local planned care services for people in Withernsea to meet their needs as locally as possible.’

Last Friday’s meeting with Councillors Lyn Healing, David Tucker and Paul Whitehead and the Beverley and Holderness MP was to address concerns over access to Withernsea’s 8 to 8 service. Several case histories were cited where local residents experienced difficulty in accessing medical help when it was needed. Just last week The Gazette highlighted one case where a patient was directed to Bridlington.

Mr Stuart said: “We put to the CCG our concerns that some residents were not being referred by NHS111 to Withernsea 8 to 8 Centre when their minor ailments or injuries were clinically appropriate. Ms Hawkard told us she has investigated every complaint thoroughly, has listened to the NHS111 calls and, with an occasional exception, has found they have been dealt with appropriately and that patients have, in fact, been referred to the correct NHS setting.

“She went on to say staff numbers for the clinics at Withernsea Hospital have been increased, especially at the wound clinic, and many of the attendances at the old MIU were actually for the treatment of wounds which are now being dealt with better than before.

“Residents who feel NHS111 are not referring them to Withernsea 8 to 8 Centre over small ailments and injuries should continue to let me know, and the ward councillors know, so we can take up the issue with the CCG health bosses.”

A statement from the ward councillors said: “We would urge residents if they feel they are having problems regarding access of the 111 service or the 8 to 8 service to contact the CCG directly to raise your concern, or call your ward councillor as we are here to help. We will continue to work hard on your behalf until we are assured the health care provision is meeting the needs of all South East Holderness residents.”

Ms Hawkard said: “We want to provide the best services possible for local people. We reiterated our commitment to improving local planned care services for people in Withernsea to meet their needs as locally as possible. Whilst concerns were expressed regarding access via NHS111 to the low-level minor injury service at the 8 to 8 centre, we offered our assurances that all concerns raised with the CCG have been investigated and responded to. In the overwhelming majority of cases, patients were directed by NHS111 to the most appropriate service for their presenting needs, which could include self-care, a local pharmacist, a patient’s GP, Withernsea 8 to 8 Centre or the nearest Urgent Treatment Centre.

“We continue to listen to the experiences of local people and anyone who feels they have not received good care are encouraged to contact our patient relations team on: 01482 672047 or ERYCCG. [email protected] so we can investigate the matter for them. We will continue to look at opportunities to provide services as locally as possible.”

 
         
The Holderness Gazette - Serving News to the Holderness Region